TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the
TEFAL/T-FAL internet site www.tefal.com
The Guarantee**:
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee
period within those countries*** as stated in the attached country list, starting from the initial date of purchase or
delivery date. The international manufacturer’s guarantee covers all costs related to restoring the proven defective
product so that it conforms to its original specifications, through the repair or replacement of any defective part and the
necessary labour. At TEFAL/T-FAL’s choice, an equivalent or superior replacement product may be provided instead of
repairing a defective product. TEFAL/T-FAL’s sole obligation and your exclusive resolution under this guarantee are limited
to such repair or replacement.
Conditions & Exclusions:
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase.
The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or
equivalent method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country’s
authorised service centres are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer
service centre set out in the attached country list. In order to offer the best possible after-sales service and constantly
improve customer satisfaction, TEFAL/T-FAL may send a satisfaction survey to all customers who have had their product
repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which
occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorised
repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear
and tear, maintenance or replacement of consumable parts, or the following:
- damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification
- using the wrong type of water or consumable
- mechanical damages, overloading
- ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage as a result of lightning or power surges
- damage to any glass or porcelain ware in the product
- accidents including fire, flood, etc
- professional or commercial use
Consumer Statutory Rights:
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights that
cannot be excluded or limited, nor rights against the retailer from which the consumer purchased
the product. This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights
which vary from State to State or Country to Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the international TEFAL/T-FAL
guarantee duration is the period for the country of usage, even if the product was purchased in a listed country with a lon
ger guarantee duration. The repair process may require a longer time if the product is not locally sold by TEFAL/T-FAL in th
e country of usage. If the product is not repairable in the new country of usage, the international TEFAL/T-FAL guarantee i
s limited to a replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are
registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the guarantee.
**For Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
**For India Only: Your Tefal product is guaranteed for 2 years. The guarantee covers exclusively the repair of a defective
product, but at TEFAL’s choice, a replacement product may be provided instead of repairing a defective product. It is
mandatory that the consumer, to have his product repaired, has to log a service request on the dedicated Smartphone
application TEFAL SERVICE APP or by calling TEFAL Consumer Care Center at 1860-200-1232, Opening hours Mon-Sat 09
AM to 06 PM. Products returned by Post will not be covered by the guarantee. As a proof of purchase consumer needs to
provide both this stamped guarantee card and cash memo.
