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Malfunction description Causes Solution
Appliance lights are off and is
not heating.
Rice cooker not plugged in.
Ensure the appliance is
plugged in correctly.
Appliance lights are off and is
heating.
Problem with the lights on the
appliance, or the lights are
damaged
Send to authorised service
center for repair.
Cooking Indicator light off,
keep warm indicator on.
Control switch is not in the
cooking position.
Turn the control dial to the
cooking position.
Steam leakage during use.
Lid is not closed correctly. Open and close again the lid.
Micropressure valve not well
positioned or incomplete.
Stop the cooking (unplug the
product) and check the valve
is complete (2 parts locked
together) and well positioned.
Lid or micropressure valve
gasket is damaged.
Send to authorized service
center for repair.
Rice half cooked or overcooked.
Too much or not enough water
compared to rice quantity.
Refer to IFU for water quantity.
Automatic keep warm fails
(appliance stays in cooking
function).
Send to authorised service
center for repair.
Water leakage on the table.
Condensation collector missing
or condensation collector
overflow.
Empty the condensation
collector and ensure it is
positioned correctly.
TECHNICAL TROUBLESHOOTING GUIDE
Caution: if inner bowl is deformed, do not use it anymore and get a replacement bowl
from the authorised service center.
Cleaning and care of the other parts of the appliance
Unplug the appliance before cleaning.
Clean the outside of the Rice Cooker, the inside of the lid - fig.16 and
the cord with a damp cloth and wipe dry. Do not use abrasive products.
Do not use water to clean the interior of the appliance body as it could
damage the heat sensor.
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