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WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK ?
Problems Causes Solutions
Product does not work.
The plug is not fitted correctly
into the socket .
Plug the appliance into a
socket and switch on.
The jug or accessory is not
correctly positioned or locked
on the motor unit.
Check that the jug or
accessories are correctly
positioned and locked onto
the motor unit as shown in the
figure in the manual.
Excessive vibrations.
The product is not placed on a
flat, stable, heat-resistant
surface.
Place the product on a flat
surface.
Volume of ingredients is too
high.
Reduce the quantity of
ingredients processed.
Leak from the lid.
Volume of ingredients is too
high.
Reduce the quantity of
ingredients processed.
The lid is not correctly
positioned.
Lock the lid correctly on the
blender jug.
Leak from the base of
the blender jug.
The blender jug gasket (c2) is
not positioned correctly or is
missing.
Reposition the gasket and lock
the blade holder correctly.
Leak from the base of
the accessories.
The gasket on the blade unit
(d2) or (e2) is not positioned
correctly or is missing.
Reposition the gasket on the
blade unit (d2) or (e2) and lock
it correctly onto the bowl (F).
The blade does not turn
easily.
Pieces of food too large or too
hard.
Reduce the size or quantity of
ingredients processed.
Add liquid
Impossible to lock the
blade unit with the
gasket (c1+c2) on the
jug (c3).
The gasket (c2) is not
positioned correctly.
Reposition the gasket, the
3 folds should be visible as
shown in Fig. 1.
Contact an approved service centre
(see list in service booklet).
You can customise your blender and
obtain the following accessories from
your usual dealer or from an approved
service centre: Herb chopper
accessory (D), Spice grinder
accessory (E), or an additional
blender jug (C).
Your blender still does not work?
