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Troubleshooting
PC
The PC does not recognise this unit.
Check your operating environment. ( 31)
Restart the PC, turn this unit to standby and
on, and then reconnect the USB cable.
Use another USB port of the connected PC.
Install the dedicated driver if using a PC with
Windows.
Cannot find music files stored on the PC.
When you play back music files over a network,
those that are not registered to its network
server are not displayed. For details, refer to
the operating instructions for your server.
Network
Cannot connect to the network.
Confirm the network connection and settings.
( 18)
If the network is set to be invisible, make the
network visible while you set up the network
for this unit or make a wired LAN connection.
This system’s Wi-Fi security supports WPA2.
Your wireless router must therefore be
WPA2 compatible. For details on the security
supported by your router and how to change
the settings, please refer to the operating
instructions or contact your internet service
provider.
Make sure that the multicast function on the
wireless router is enabled.
Depending on the router, WPS button may not
work. Try other methods. ( 18)
Check the Wi-Fi signal strength using “Signal
Level” and adjust location of this unit and the
wireless router. ( 37)
Cannot select this system as the output
speakers.
Make sure that the devices are connected to
the same network as this system.
Reconnect the devices to the network.
Turn the wireless router off and then on.
Turn this unit to standby and on, and then
select this system as the output speakers again.
Playback does not start.
The sound is interrupted.
Try to place the speakers further away from
this unit.
If using the 2.4 GHz band on the wireless
router, simultaneous use with other 2.4
GHz devices, such as microwaves, cordless
telephones, etc., may result in connection
interruptions. Increase the distance between
this unit and these devices.
- If your wireless router supports 5 GHz band,
try using the 5 GHz band.
To change to the 5 GHz band, redo the
network settings using an internet browser
( 22). On the step 5, make sure to select
your network name (SSID) for the 5 GHz
band.
Do not place this system inside a metal cabinet,
for it might block the Wi-Fi signal.
If the playback stops, check the playback status
on the device.
Place this system closer to the wireless router.
If several wireless devices are simultaneously
using the same wireless network as this unit,
try turning off the other devices or reducing
their wireless network usage.
Reconnect the devices to the network.
Turn the wireless router off and then on.
With some iOS and iTunes versions, it may
not be possible to restart the AirPlay playback
if the selector is changed (e.g. “CD”) or this
unit is in standby mode, during the AirPlay
playback. In this case, select a different device
from the AirPlay icon of the Music App or
iTunes and then re-select this system as the
output speakers. (
34)
Try a wired LAN connection. ( 18)
42


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