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Troubleshooting
Often after time spent troubleshooting, the problem is traced to something as simple
as a loose connection. Check the following before proceeding to the problem-
specific solutions.
COMMON PROBLEMS AND SOLUTIONS
Use some other electrical device to confirm that the electrical outlet is
working.
Ensure the WAP-R8900 is turned on and the LCD is lit up.
Ensure all connecters are securely attached.
Ensure attached devices are turned on.
TIPS FOR TROUBLESHOOTING
In each problem-specific section, try the steps in the order suggested. This may help
you to solve the problem more quickly. Try to pin point the problem and thus avoid
replacing non-defective parts. Keep a record of the steps you take when
troubleshooting: The information may be useful when calling for technical support or
for passing on to service personnel.
PROBLEM: THE WAP-R8900 DOES NOT RESPOND TO THE BRC
Short press any button and check the BRC connection indicator of the WAP.
To recover from power save mode and for certain functions, the
WAP-R8900 takes a few seconds to respond.
There could be a shadow at the RC position. Try pressing the button again
at other position, followed by few seconds pause.
PROBLEM: THE WAP-R8900 CAN NOT PLAY MEDIA CLIPS
Make sure the files are supported by WAP-R8900. WAP-R8900 supports
MP3, WMA, OGG, FLAC and WAV formats.
PROBLEM: THE WAP-R8900 CAN NOT PLAY PLAYLISTS
Make sure the playlist format is supported. WAP-R8900 only supports M3U,
ExtendedM3U, ASX, WAX, PLS, WPL..
PROBLEM: THE WAP-R8900 CAN NOT PLAY SONGS WITH DRM (DIGITAL
RIGHTS MANAGEMENT) PROTECTION
DRM tracks can only playback under DRM compatible audio servers (e.g.
Windows™ Media Player 11 in audio server mode).
PROBLEM: THE TITLE OF THE SONG IS ILLEGIBLE
WAP-R8900 does not support all language encodings. WAP-R8900
currently supports character set by UTF-8. Other characters are not
supported yet.
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