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Troubleshooting
Often after time spent troubleshooting, the problem is traced to something as simple
as a loose connection. Check the following before proceeding to the problem-
specific solutions.
COMMON PROBLEMS AND SOLUTIONS
Use some other electrical device to confirm that the electrical outlet is
working.
Make sure both devices (BRC and SMR) are powered on, ensure you see
the LEDs of the SMR and the Display of the BRC light up...
Ensure all connecters are securely attached.
Ensure attached devices are turned on.
TIPS FOR TROUBLESHOOTING
In each problem-specific section, try the steps in the order suggested. This may help
you to solve the problem more quickly. Try to pin point the problem and thus avoid
replacing non-defective parts. Keep a record of the steps you take when
troubleshooting: The information may be useful when calling for technical support or
for passing on to service personnel.
PROBLEM: THE SMR DOES NOT RESPOND TO THE BRC
Short press any button and check the BRC connection indicator of the SMR.
To recover from power save mode and for certain functions, the WAP takes
a few seconds to respond.
There could be a reception shadow at the BRC position. Try pressing the
button again at other position, followed by few seconds pause.
PROBLEM: THE WAP CAN NOT PLAY MEDIA CLIPS
Make sure the files are supported by WAP. WAP supports .AAC/M4A, MP3,
WMA, OGG, FLAC und WAV.formats.
PROBLEM: THE WAP CAN NOT PLAY PLAYLISTS
Make sure the playlist format is supported. WAP only supports M3U,
ExtendedM3U, ASX, WAX, PLS, WPL..
PROBLEM: THE WAP CAN NOT PLAY SONGS WITH DRM (DIGITAL RIGHTS
MANAGEMENT) PROTECTION
DRM tracks can only playback under DRM compatible audio servers (e.g.
Windows™ Media Player 11 in audio server mode).
Problem: The WAP cannot recognize a connected USB storage or the installed
internal SATA harddisk
The WAP unsupports the file systems FAT32 and NTFS. Please make sure
the storage devices used with your WAP are formatted to one of the
supported file systems!
External, portable USB storages of the 2.5“ type are often used without a
separate mains power supply. The WAP supports the supply for external
USB storages under the limitations according to the USB standards.
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