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Troubleshooting
Often after time spent troubleshooting, the problem is traced to something as simple
as a loose connection. Check the following before proceeding to the problem-
specific solutions.
COMMON PROBLEMS AND SOLUTIONS
Use some other electrical device to confirm that the electrical outlet is
working.
Ensure the WAP-4500 is turned on.
Ensure all connecters are securely attached.
Ensure attached devices are turned on.
TIPS FOR TROUBLESHOOTING
In each problem-specific section, try the steps in the order suggested. This may help
you to solve the problem more quickly. Try to pin point the problem and thus avoid
replacing non-defective parts. Keep a record of the steps you take when
troubleshooting: The information may be useful when calling for technical support or
for passing on to service personnel.
PROBLEM: THE WAP-4500 DOES NOT RESPOND TO THE BRC
Short press any button and check the BRC connection indicator of the SMR.
To recover from power save mode and for certain functions, the WAP-4500
takes a few seconds to respond. Also, there could be a receptioon shadow
at the BRC position. Try pressing the button again at other position,
followed by few seconds pause.
PROBLEM: THE WAP-4500 CAN NOT PLAY MEDIA CLIPS
Make sure the files are supported by WAP-4500. WAP-4500 supports MP3,
WMA, OGG, FLAC and WAV formats.
PROBLEM: THE WAP-4500 CAN NOT PLAY PLAYLISTS
Make sure the playlist format is supported. WAP-4500 only supports M3U,
ExtendedM3U, ASX, WAX, PLS, WPL..
PROBLEM: THE WAP-4500 CAN NOT PLAY SONGS WITH DRM (DIGITAL
RIGHTS MANAGEMENT) PROTECTION
DRM tracks can only playback under DRM compatible audio servers (e.g.
Windows™ Media Player 11 in audio server mode).
AUDIO PROBLEMS
PROBLEM: THERE IS NO SOUND
Adjust the volume on the BRC.
Confirm the volume is not muted.
Use headphones to check sound output.
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