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English – 36 | MP-570
Troubleshooting
Problem Possible Cause Solution
Battery is too low.
Charge the battery. Try
charging the player
overnight (8 hours).
Cannot power on.
Re-initialize player
(press reset hole with
metal pin).
The keys are locked. Unlock the keys.
The player has no
response when the
buttons are pressed.
Player "hangs".
Re-initialize player
(press reset hole with
metal pin).
Unsupported
operating system
Ensure that your
computer is running a
supported operating
system.
No connection
between player and
PC
Check if the USB cable
is correctly connected
and in good condition.
Cannot be
downloaded from
PC.
No more free
memory in the player
Delete files which were
not longer needed.
The volume is too low. Adjust the volume.
No sound when
playing an audio file.
Bad audio file. Delete or skip the file.
Bad audio file. Delete or skip the file.
The sound quality of
the music is poor
Headphone is not
connected correctly.
Ensure that the
headphones are
attached securely to
the player.
The player will not
play my music file
The file format is not
supported.
Skip it or reload
another file.
The album art is not
showing on the
player.
Please try to synchronize the song with album
art to the player using the Windows Media
Player 10.
Incorrect language
setting.
Set in
Settings/Language
correct language.
Onscreen text looks
weird.
Re-initialize player
(press reset hole with
metal pin).
36


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