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English – 31 | MP-470
Troubleshooting
Problem Possible Cause Solution
Battery is too low.
Charge the battery. Try
charging the player
overnight (8 hours).
Cannot power on.
Re-initialize player
(press reset hole with
metal pin).
The keys are locked. Unlock the keys.
The player has no
response when the
buttons are touched.
Player "hangs".
Re-initialize player
(press reset hole with
metal pin).
Unsupported
operating system
Ensure that your
computer is running a
supported operating
system.
The player is
connected through a
USB hub.
Try connecting the
player directly to your
computer.
No connection
between player and
PC
Check if the USB cable
is correctly connected
and in good condition.
Cannot be
downloaded from
PC.
No more free
memory in the player
Delete files which were
not longer needed.
The volume is too low. Adjust the volume.
No sound when
playing an audio file.
Bad audio file. Delete or skip the file.
Bad audio file. Delete or skip the file.
The bit rate of the file
is too low.
The higher the bit rate of
the file, the better it will
sound. The minimum
recommended bitrate is
128kbps for MP3s and
96kbps for WMAs
The sound quality of
the music is poor
Headphone is not
connected correctly.
Ensure that the
headphones are
attached securely to
the player.
31


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