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GB – 21 | MP-380
Troubleshooting
Problem Possible Cause Solution
Battery is too low. Charge the battery.
The LCD displays
nothing when the
device is started.
The keys are locked.
Unlock the Hold
switch by holding
down the
and
VOL button.
The player has no
response when
the Play button is
pressed to play
an audio.
The keys are locked by Hold
switch
Unlock the Hold
switch by holding
down the
and
VOL button.
The volume is too low. Adjust the volume.
No sound when
playing an audio
file.
Bad audio file. Delete or skip the file.
The player
cannot be
connected to
the PC.
The USB interface is not
supported by PC’s
motherboard.
Update or replace
the PC’s mother-
board.
The displayed
time is changing
constantly.
The bit rate of the MP3 file is
changing during playback.
Try to use fixed bit
rate to compress the
MP3 file.
The PC has error
when you plug
and unplug the
player.
The player is disconnected
from the PC abruptly while
transferring files.
Do not disconnect
the player from the
PC when transferring
files.
Total memory
displayed on the
player is not in
accordance with
the marked
amount.
Part of memory is used to
store programs and display
characters.
21


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