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Conseils de dépannage
Avez-vous de la diculté à terminer l'installation? Ne vous inquiétez pas, il y a généralement une
solution facile.
PROBLÈME CAUSES POSSIBLES SOLUTIONS
L’application TCL Home
perd la connexion avec
le climatiseur pendant
la configuration
Le routeur sans fil est peut-être trop
loin du climatiseur
• Approchez le routeur sansfil du
climatiseur.
Erreur réseau • Redémarrez le routeur sansfil, le
climatiseur et l’appareil mobile.
L’application TCL Home
ne peut trouver le
climatiseur
Erreur réseau • Redémarrez le routeur sansfil, le
climatiseur et l’appareil mobile.
L’application et le climatiseur ne sont
pas sur la même fréquence 2,4 GHz
• Confirmez la connexion de votre
appareil à la fréquence 2,4 GHz.
Le routeur bloque l’application
TCL Home
• Vérifiez si l’application est bloquée
par le coupe-feu du routeur.
Mot de passe WiFi erroné. Entrez et vérifiez de nouveau le mot de
passe WiFi.
Incapacité de trouver
ou de se connecter au
Réseau sans fil
L’application peut avoir besoin d’une
autorisation de localisation
• Donnez à TCL Home l’autorisation de
localisation dans les
réglages du téléphone.
57


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