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Troubleshooting
If you encounter problems while using the product, use the troubleshooting information to help
determine the problem and find possible solutions.
General problems
Problem Solution
I can't obtain the location of the
watch.
•Make sure the SIM card is inserted correctly into the
watch.
•Check if the watch is connected to the cellular network.
•Check if the watch is in arrears.
•If the problem persists, restart the watch by pressing the
side button for 15 seconds.
I can't charge the watch.
•Make sure you are using the supplied USB cable.
•Make sure the USB port of the watch is clean.
•If the problem persists, restart the watch by pressing the
side button for 15 seconds.
I can't pair the watch with my
phone.
•Make sure the SIM card is inserted correctly into the
watch.
•Check if the watch is connected to the cellular network.
•Check if the watch is in arrears.
•If the problem persists, restart the watch by pressing the
side button for 15 seconds.
Function problems
Problem Solution
How to add a watch contact?
To add a watch contact, follow these steps:
1. Open the TCL Connect app on your phone.
2. Select the watch as desired.
3. Tap More > Watch contacts.
4. Tap at the upper-right corner to add a contact
manually or by sharing QR code.
34


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