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During a call using the earbuds,
others can't hear me speaking
over a call.
Check your smartphone to make sure the voice is going
through the earbuds.
Speak close to your earbud.
Function problems
Problem Solution
How to enable or disable the
noise cancellation feature?
The earbuds have three noise control modes: Noise
cancellation, Transparency, and OFF modes.
You can switch between these three modes by pressing
and holding your left earbud for 3 seconds. You will hear a
prompt tone when the earbuds switch to a different mode.
The noise cancelling function
doesn't work well on my
earbuds.
The noise cancelling function may be disabled. Enable the
noise cancelling function by pressing and holding your left
earbud for 3 seconds.
The size of the ear tips is not suitable for you, or you may
be wearing the earbuds incorrectly. Choose the most
comfortable fit, and ensure your earbud makes a good seal
with your ear canal.
If the sound openings such as microphone and speaker
openings are blocked by debris, then clean your earbuds
with a dry and soft cloth.
19


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