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• Soware not embodied in physical media
Soware that is not embodied in physical media (e.g. soware that is downloaded
from the internet), is provided “as is” and without warranty.
Troubleshoong
My MOVEBAND MB12 doesn’t seem to charge
Use the TCL approved USB cable. If the MOVEBAND sll doesn’t charge, try a
dierent USB cable and connect it to the USB port of a computer. You can also
try connecng the charger to a dierent power source.
I can’t set up my MOVEBAND MB12 to work with my phone
• Make sure that your MOVEBAND is charged.
• Make sure that the soware version of your Android device is Android 4.3 or
later or your IOS device is IOS 8.0 or later, and supports Bluetooth version 4.2.
• Make sure that you have installed the latest version of the MOVEBAND app
on your phone, and then pair and connect your band with your phone.
• Make sure that your MOVEBAND is within a 10-metre range of your phone.
• Make sure that the Bluetooth funcon of your phone is turned on.
• Turn o and then turn on the Bluetooth funcon on your phone and wait for
a minute.
• Set up your MOVEBAND again to work with your phone.
• If there is sll no connecon, reset or unpair your band and try to reconnect.
The data from the MOVEBAND MB12 looks incorrect
• Make sure that you wear MOVEBAND on your dominant wrist when
collecng data, and make sure that you sleep at least one night wearing your
MOVEBAND before aempng to get a measurement.
• Make sure you have an acve internet connecon to ensure successful
synchronisaon of data between your MOVEBAND and the app on your
phone.
How to reset your MOVEBAND MB12
• On your phone, nd and touch Moveband > Reset Moveband
• Touch “Erase all data and reset”.