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Soware not embodied in physical media
Soware that is not embodied in physical media (e.g. soware that is downloaded
from the internet), is provided “as is” and without warranty.
Troubleshoong
My MOVEBAND MB12 doesn’t seem to charge
Use the TCL approved USB cable. If the MOVEBAND sll doesn’t charge, try a
dierent USB cable and connect it to the USB port of a computer. You can also
try connecng the charger to a dierent power source.
I can’t set up my MOVEBAND MB12 to work with my phone
Make sure that your MOVEBAND is charged.
Make sure that the soware version of your Android device is Android 4.3 or
later or your IOS device is IOS 8.0 or later, and supports Bluetooth version 4.2.
Make sure that you have installed the latest version of the MOVEBAND app
on your phone, and then pair and connect your band with your phone.
Make sure that your MOVEBAND is within a 10-metre range of your phone.
Make sure that the Bluetooth funcon of your phone is turned on.
Turn o and then turn on the Bluetooth funcon on your phone and wait for
a minute.
Set up your MOVEBAND again to work with your phone.
If there is sll no connecon, reset or unpair your band and try to reconnect.
The data from the MOVEBAND MB12 looks incorrect
Make sure that you wear MOVEBAND on your dominant wrist when
collecng data, and make sure that you sleep at least one night wearing your
MOVEBAND before aempng to get a measurement.
Make sure you have an acve internet connecon to ensure successful
synchronisaon of data between your MOVEBAND and the app on your
phone.
How to reset your MOVEBAND MB12
On your phone, nd and touch Moveband > Reset Moveband
Touch “Erase all data and reset”.
23


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