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If it still doesn't work, reset the phone.
My phone turns off by itself
Check that your screen is locked when you are not using your
phone, and make sure that the Power key is not accidentally
pressed while the screen is unlocked.
Check the battery charge level.
If it still doesn't work, reset the phone or update software.
My phone can't charge properly
Make sure that you are using the TCL charger that comes with
the phone.
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charging indicator on the screen.
Make sure that charging is carried out under normal conditions
0°C (32°F) to 45°C (113°F).
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
Try connecting to the network by moving to another physical
location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
Make sure that the internet access service of your SIM card is
available.
Check your phone's internet connection settings.
Make sure that you are in a place with network coverage.
Try connecting at a later time or another location.
79


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