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PROBLEM SOLVING
1. You must have bare feet to take this measurement. In order to get the most
accurate and consistent reading, wipe your feet with a damp cloth, leaving
them slightly damp before stepping on the scale. Repeat measurement again,
maintaining maximum contact between your feet and the metal electrodes.
2. The condition of the skin on the bottom of your feet can affect the reading. The
natural effects of aging or activity can make this skin hard. If you are having a
problem operating this scale, please contact customer service.
3. Move your scale to a location where it will not be bumped. If your scale is
bumped while being activated or while in use, an inaccurate reading will
occur.Initializethescalebypressingrmlyonthescaleplatformtoturnonthe
scale. The display shows zero and then turns off. The scale is ready for use.
4.Placescaleonat,hardsurface.Carpetedorunevenoorsmayaffect
accuracy.
5. Make sure the batteries are properly installed. If the LCD is blank, shows “Lo” or
turns off quickly, replace all the batteries.
6. If the scale does not show body fat, total body water, muscle mass and calorie
estimates:
a) You must have bare feet for estimation results. Remove your shoes and socks
before proceeding. Clean, slightly moist feet will provide the best results.
Position your feet for maximum contact with the metal electrodes on the
platform.
b) The scale cannot identify the possible user memory number with the most
similarweightreading.Pleaseassignyourpersonalproledataintoa
memory number, following the instructions in the section “SET UP YOUR
PERSONAL PROFILE”.
c) The user did not choose one of the memory numbers displayed (P1, P2, etc.).
Pleaseassignyourpersonalproledataintoamemorynumber,followingthe
instructions in the section “SET UP YOUR PERSONAL PROFILE”, then choose the
correct number when it appears on screen.
7. Problem Solving if data transmission fails:
a) Bluetooth® is OFF. Turn ON your devices Bluetooth® function.
b) The app is CLOSED. Press the SmarTrack™ icon to turn OPEN your app.
c) Out of range of Bluetooth® transmission (3 to 30 feet). Place your phone or
other mobile device closer to the scale.
d)Nodataassignedtoamemorynumber.Pleaseassignyourpersonalprole
data into a memory number, following the instructions in the section “SET UP
YOUR PERSONAL PROFILE”.
23


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