Guarantee
SWITEL equipment is produced and tested according to the latest production methods.
The implementation of carefully chosen materials and highly developed technologies
ensure trouble free functioning and a long service life. The terms of guarantee do not
apply where the cause of equipment malfunction is the fault of the telephone network
operator or any interposed private branch extension system. The terms of the guarantee
do not apply to the rechargeable batteries or power packs used in the products. The
period of guarantee is 24 months from the date of purchase.
All deficiencies resulting from material of production faults which occur during the
period of guarantee will be eliminated free of charge. Rights to claims under the terms of
guarantee are annulled following intervention by the purchaser or third parties. Damage
caused as a result of improper handling or operation, incorrect positioning or storing,
improper connection or installation, Acts of God or other external influence are not
covered by the terms of guarantee. In the case of complaints, we reserve the right to
repair or replace defect parts or provide a replacement device. Replacement parts or
devices become our property. Rights to compensation in the case of damage are
excluded where there is no evidence or intent or gross negligence by the manufacturer.
If your equipment shows signs of defect during the period of guarantee, please return to
the sales outlet in which you purchased the SWITEL equipment together with the
purchase receipt. All rights to claims under the terms of guarantee in accordance with
this agreement must be asserted exclusively with regard to your sales outlet.
Two years after the purchase of our products, claims under the terms of guarantee can
no longer be asserted.
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