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Switel DE342 Manual

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67
12 In Case of Problems
Service hotline
Should problems arise with the telephone, please refer to the following information first. In the
case of technical problems, you can contact our hotline service, Tel. 0900 00 1675 within
Switzerland (Swisscom fees at time of going to print: CHF 2.60/min). In the case of claims
under the terms of guarantee, please contact your sales outlet. There is a 2 year period of
guarantee.
Clearing problems
Problems Possible solutions
No connection to base station
possible
− Check that the handset has been registered on the
base station with the correct PIN code; Page 65.
No telephone calls possible − The telephone is not connected properly or is
defective. Only use the telephone connection cable
supplied.
− Test whether the telephone connection is in order by
using another telephone.
− The power adapter plug is not plugged in or there is a
complete power failure.
− The rechargeable batteries are empty or defective.
− The handset is too far from the base station.
− The wrong dialling mode is set; Page 65.
Connection is disturbed or cut off − The handset is too far from the base station.
− The base station is in an unsuitable location.
The system no longer responds − Reset all the functions to their default settings;
Page 65.
− Disconnect the power adapter plug briefly from the
power socket.
The batteries are empty within a
short time
− The batteries are defective.
− Place the handset in the base station properly.
− Clean the contact surfaces on the handset and base
station with a soft, dry cloth.
− Place the handset in the base station for 15 hours.
The caller number display (CLIP
12
)
does not function
− The caller number display (CLIP) is a supplementary
service offered by your telephone network provider.
Contact your network provider for further information.
− The caller has suppressed the transmission of their
phone number.
12
CLIP: Calling Line Identification Presentation = Display the caller’s phone number.
… 67 …


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