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P.18
Problems Solutions
The mobile phone cannot be
switched on
No battery inserted;
Battery is not charged.
The phone is requesting a PUK when
I switch on the phone
If you do not have the PUK for
your SIM card, please contact
your service provider.
No signal quality is displayed No network connection. The
mobile phone is in a location
where there is no network
service, please move to a
different location or contact
your service provider
A message appears in the display for
some functions, indicating execution/
use is not possible
Some functions can only be
used after the respective
service has been applied for.
Contact your service provider.
Screen frozen or no response when
pressing keys
Remove the battery for 3
minutes and try again
No connection to the mobile
telecommunication network
Contact your service provider
The “Insert SIM“ message appears in
the display
Ensure that the SIM card
has been installed correctly.
Contact your service provider.
The battery cannot be charged or is
empty within a short time
Battery is defective;
Place the phone correctly in
the charging unit or connect
the charging unit properly;
Clean the charging contact
of the mobile phone and
charging unit with a dry soft
cloth;
Charge the mobile phone for
4 hours.
The mobile phone has
accidentally got wet
Switch off the phone
immediately, remove the
battery and allow the unit
to dry completely before
powering it on again.
9. PROBLEMS AND SOLUTIONS
21


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