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接问题
1. 收到多条应用程序通知?
可能的原因是集线器或 MicrochipCatFlapConnect 不断失去连接:
可以尝更改线参见 331 如果此方法无效需将集线器移至靠近猫洞的位置
)。
使集线器更靠请尝试使用更长的网线将其连接到路由器。
如果上述方法无效,建议您购买“电力猫”(Ethernetoverpoweradapter)。设备可插入普通电源插座,
便将集线器从靠近猫洞的位置连接到互联网。
2. 耳闪色?
集线器与 MicrochipCatFlapConnect 去连接。
如果双耳在设置过程中闪烁红请长按集线器底部的按 10 秒钟以恢复出厂设置。
如果双耳在设置完成后长时间闪烁红色请尝试重启集线器。断开插座电源 30 秒后再重新接通。
您也以尝试将集线器移至靠近猫洞的位置。“连接问题 1
3. 双耳交替闪烁(红色或绿色)
集线器无法连接 SurePetcare 服务器原因可能是互联网连接不稳定。
请尝试重启集线器即断开插座电源 30 秒后再重新接通。此时集线器会显示准备指示灯顺
参见第 334 如果双耳保持绿色长亮数分钟,表示集线器已重新连接。
如果以上方法均无效,请确保您的互联网路由器已打开且其他设上的互联网连接正常。
如果其他设备上也无效,请尝试关闭路由器等待 30 秒后再重新打开
如果其他设备上的网络正常请尝试重新连接路由器和集线器的网线。确保网线插入到位有时看起来是
插着其实可能并没有插好
如果仍然存在连接问题,访问surepetcare.com/hub-connectivity
红色长
线器正在行固件更新
请耐心等待集线器双耳变为绿色此过程应不会超过 2 分钟。
固件更新完成后集线器将需要重新启动。此时线器会显示准备指示灯顺参见第 334 )。
滞后
如果在应用程序发现某些消息显示滞则可能是因为集线器与猫洞的连接不稳定。为提高消传输速度
请尝试更改集线器的位置步骤请参见 331
帮助与支 - 线
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