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SureFlap Microchip Cat Flap Connect Manual

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My cat won’t use the Microchip Cat Flap Connect
• Try taping the clear plastic door open with some strong hold tape. Do this for a while so that your cat
can move freely through the Cat Flap and become comfortable using it.
The Microchip Cat Flap Connect won’t open for my cat
• Make sure your pet’s microchip ID has been added successfully with the correct access - see page 9.
• Check that you used good quality alkaline batteries and that they are not running low - see page 8.
• Ensure your Cat Flap is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 28.
• Is your Cat Flap fitted in a metal door? Check your door specifications as this can cause interference -
see page 21.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights, etc.
If you suspect there is, please call our Customer Care team. See the back cover for details.
The Microchip Cat Flap Connect only works for my cat in one
direction
• Make sure that the sensors are clean on both the inside and outside of the product - see page 28.
• Add your cat again making sure you are adding it to have outdoor access - see page 9.
Short battery life
• Ensure your Cat Flap is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 28.
• Make sure you have used good quality batteries and that they are fitted correctly - see page 8.
• Check that there are no obvious sources of electrical noise in the area e.g. faulty flickering lights, etc.
If you suspect there are, please call our Customer Care team. See the back cover for details.
Constant clicking sound
• This can be caused by faulty batteries, low quality batteries, or poor contact between the batteries
and the Cat Flap. Clean the ends of the batteries and the connectors with a dry cloth.
• Also ensure your Cat Flap is clean and that there is no dirt or pet hair obscuring the sensors or the base
of the tunnel - see page 28.
• If this doesn’t solve the problem, replace the batteries using good quality alkaline ones - see page 8.
The locking mode set in the app doesn’t seem to work
• This can be caused by the position of the rotary lock. Please set the manual rotary lock on the Cat Flap
to position 1 because, if it is set to a dierent position, this will override any locking modes present
in your app - see page 27.
Still in need of assistance?
– If you keep having connectivity issues please visit: surepetcare.com/hub-connectivity
– For more guidance, videos and customer help forums visit: surepetcare.com/support
– If you’re having issues with your Sure Petcare app please visit: surepetcare.com/apphelp
Or you can always contact our friendly customer care team. See the back cover for details.
Help & support - Microchip Cat Flap
Connect
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