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Display
Microchip ISO FDX-B 15-digit number
Displayed when the reader is searching
for the animal's microchip.
Displayed when the batteries are completely
flat. To insert new batteries see page 4.
?Troubleshooting
The reader will not detect the animal's microchip: This could be as a result of either of
the following:
The animal's microchip was out of reading range whilst scanning, meaning it wasn’t
detected in the area scanned with the reader. To improve your chances of locating an animal's
microchip, try either of the scanning motion patterns on page 4.
The animal doesn't have a compatible microchip, or has no microchip at all. The reader only
works for animals with ISO FDX-B 15-digit microchips.
Some animals may have more than one microchip implant, in this case microchips close to
each other could aect the reader performance. To improve your chances of reading one of the
microchips, try either of the scanning motion patterns on page 4.
Metal may interfere with the reader, try taking a reading away from large metal objects such
as a metal table.
The USB cable provided is for firmware updates only and cannot be used for charging or
powering. For firmware updates and further information go to: surepetcare.com/suresense-support
Firmware updates
No temperature is displayed: If the
reader only displays the microchip number,
this may indicate that the animal does not
have a temperature sensing chip.
The reader won’t turn on: Make sure the
batteries are inserted in the correct orientation.
If this doesn’t solve the problem, try changing
the batteries, see page 4 for details.
Still in need of assistance?
You can find additional help or contact information at : surepetcare.com/suresense-support
Microchip Temperature
(Only for temperature sensing microchips)
The standard display for the reader is:
Below 33˚C
(91.4˚F)
One of the icons below will replace the
temperature reading if it is out of range:
Battery level indicator
Above 43˚C
(109˚F)
6


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