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Sure Pet Care Microchip Pet Feeder - MK2 Manual

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Warranty: The SureFeed Microchip Pet Feeder carries a 3-year warranty from the date of
purchase, subject to proof of purchase date. The warranty is restricted to any fault caused by
defective materials, components or manufacture. This warranty does not apply to products
whose defect has been caused by normal wear and tear, misuse, neglect or intentional damage.
In the event of a part failure due to faulty parts or workmanship, the part will be replaced free of
charge during the warranty period only. At the manufacturer’s discretion, a replacement product
may be provided free of charge in the case of a more serious malfunction. Your statutory rights
are not aected.
To register your warranty visit: surepetcare.com/warranty
Disclaimer: The SureFeed Microchip Pet Feeder incorporates selective access features which
have been designed to minimise the risk of pets eating each others’ food. However, it is not
possible to fully guarantee the exclusion of all other pets in all circumstances.
In the rare event of an unauthorised pet gaining access to the feeder, Sure Petcare cannot accept
liability for any damage or inconvenience which may be incurred.
Warranty & Disclaimer
Still in need of assistance?
For more detailed guidance, videos and customer help forums visit:
surepetcare.com/support
Alternatively call our friendly customer care team: see the rear cover for contact details.
Troubleshooting
?
Short battery life
• Ensure your Feeder is clean and there is no dirt obscuring the sensors - see page 17.
• Ensure you have used good quality batteries and that they are fitted correctly - see page 9.
• Check there are no obvious sources of electrical noise in the area (i.e. faulty flickering
lights, etc). If you suspect there are, please call our customer care team. See back cover
for details.
Multiple Feeders in one household
• If you find that your pets are confused by which feeder is theirs, try using a dierent
coloured bowl to help with this.
• When in training mode, pets can feed from all available feeders. Proceed through the
stages of training and as the lid closes more, reducing access to the food, each of your
pets should begin to identify which bowl is theirs. See page 11.
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