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Troubleshooting
Problem
Possible causes
Suggestions
1. Unit does not start
when pressing
“POWER”.
Water tank is full and Waterfull indicator
is illuminated.
Empty the water tank.
Room temperature is lower than the set
temperature during operation mode
cooling.
Reset the temperature.
The ambient temperature is too low or
too high.
We recommend the operaiton at 17-35°C.
In dehumidification mode, the ambient
temperature is too low.
The ambient temperature needs to be
higher than 17°C.
2. It’s not cool
enough.
Doors or windows are not closed.
Close all doors and windows.
There are heat sources in the room.
Remove the heat sources if possible.
Exhaust hose is not installed or blocked.
Install the exhaust hose and make sure
that the hose is clean and not blocked by
any objects.
Set temperature is too high.
Reset the temperature.
Air inlet is blocked.
Clean the air inlet
3. Unit is too loud.
The ground is not even and flat enough
Place the unit on an even and flat surface.
The sound comes from the flowing of
the refrigerant inside the unit.
None, this sound is normal.
4. E2 Code
Room temperature sensor is not
functioning.
Let the sensor be replaced.
5. E1 Code
The hose temperature sensor doesn't
work.
Let the sensor be replaced.
6. Compressor does
not start
Thermal protection function is activated.
Please turn off the device and restart it 3
minutes later.
Spare parts and accessories supply (fast convenient supply)
You can obtain spare parts and accessories for your MOVE unit from your local dealer. And at our
website www.suntec-wellness.de
you will find further information on individual accessory products as well as information on obtaining
our spare parts quickly and conveniently. You will also find other information (e.g. FAQ, lists of spare
parts, document download, etc) on your MOVE unit.
Name EAN
Description
Air-Block Klima-Sail
450 XXL 4250058312099
Sail which can be used
for all types of windows and
doors. As for an external fly
screen, it is fixed with
Velcro and operated via a
zip. The window or door
can be closed at any time.
18


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