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Your solar electric system was installed with a
monitoring device that interprets and explains
your system’s energy production. The
information is displayed on our online portal,
which allows both you and Sungevity to
monitor your system’s real-time and historical
energy production.
Once your system has been connected to the
utility grid, a Customer Service Representative
will email you instructions on how to access
this information. Once you’ve logged in to the
online portal, take a few minutes to familiarize
yourself with the data. Feel free to phone or
email a Customer Service Representative to
learn more about your monitoring system.
Although we encourage you to learn how to
monitor your system and check it frequently, it
is not imperative that you do so. Sungevity is
also monitoring your system. If we see that
your system is underperforming or it is turned
off for some reason, we will contact you to
diagnose and correct the issue and get your
system back up to its optimal production.
Understanding
Your System’s
Monitoring