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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
Frost, condensation or ice build up inside unit.
Verify condenser is clean.
Verify door is closing properly.
Verify door has not been left ajar.
Verify door gasket does not have rips or tears. If it does,
contact Sub-Zero factory certied service.
If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
High temperatures, unit runs excessively or unit giving off
too much heat.
Verify condenser is clean.
Verify door is closing properly.
Verify door has not been left ajar.
Increased ambient temperatures may cause compressor
to run longer.
Unit may be in showroom mode. Contact Sub-Zero
Customer Care at 800-222-7820.
ODOR
Unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
Clean unit and shelving thoroughly.
Uncovered food could create odor which may require
cleaning.
Troubleshooting
SERVICE INDICATOR
‘SERVICE’ is ashing in the control panel display.
Verify condenser is clean.
Touch POWER to turn unit off. Touch POWER again to
turn unit on. If ‘SERVICE’ is still ashing, contact
Sub-Zero customer care at 800-222-7820.
UNIT OPERATION
No lights or cooling.
Verify power is on.
Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
Door may have been left ajar which has disabled lights
to eliminate excess heat. If lights are out, close door for
one hour. If lights are still out, contact Sub-Zero factory
certied service.
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