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Problem Possible cause What to do
No signal. The receiver is not connected to
the antenna (terrestrial or satellite
antenna).
Check the lead of the antenna
or cable.
Check that the coaxial cable is
correctly fitted to the antenna
input on the receiver.
Damaged or defective connectors
(F-connectors (DVB-S2) or IEC-
connectors (DVB-T2).
Check connectors for visible
damage.
DVB-T2, DVB-S2: The antenna
(terrestrial or satellite) is damaged.
Check the antenna for visible
damage.
DVB-T2: Out of digital signal area. Check with your dealer or
contact your local Service.
DVB-T2: An active antenna requires
that the antenna power/external
power is switched ON.
Switch the antenna power of
the receiver ON/connect an
external power source.
Wrong direction of the antenna. Check the signal strength
and quality and adjust your
antenna correctly, or contact
your local Service.
DVB-S2: Incorrect values of some tuner
parameters (e.g. one/some channel(s)
changed to another transponder).
Set the values of the tuner
parameters correctly, refer to
the Installation menu in the
user manual of your receiver.
DVB-S2: Incorrect values of LNB
parameters.
Set the values of the LNB
parameters correctly, or
contact your local Service.
Multiswitch is defective or power cable
or power adapter of Multiswitch is
unplugged.
Check that the power cable or
power adapter of Multiswitch
is plugged to the wall outlet.
Contact your local Service.
The picture and sound
remain frozen, or
macro blocks or similar
distortion are visible on
the screen.
DVB-T2, DVB-S2: The transmission
signals are too weak or have
reflections/interference.
DVB-S2: The connecting cable at the
signal source is too long (too high
cable attenuation).
DVB-T2, DVB-S2: The antenna is not
properly adjusted.
Press the INFO key on the
remote control 2x to call up
signal bars to visually assess
quality (parameter should be
visible on the bottom of the
infobars). Contact your local
Service.
27


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