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English
Problem Possible cause What to do
No video or
audio.
HDMI/AV is not selected on your TV
or the amplifier or is set to a higher
resolution than the TV supports.
TV is not switched on.
Switch to the correct TV input.
Select a lower resolution via receiver.
Switch on the TV.
Connections are not done properly.
Quality of the connected cables is
insufficient.
Please ensure that the connections are done
correctly and are fitting well to the connected
input/output.
Check that the quality of all cables is good.
Reconnect all cables between the receiver and
the TV set.
Only sound, no
image on the
screen
No or incorrect connection with
AV cable
The programme is a radio
programme
Connect the video cable correctly
Press TV/R to shift into TV mode
Video is
“mosaic”,
sound is
noisy or A/V
disappears
from time to
time.
Low signal level due to bad
weather conditions.
For stable reception of the signal you may
need to replace the antenna to a better one.
The antenna is damaged or
covered by ice (winter time).
Damaged cable from antenna to
receiver.
Check the antenna and the cable.
The indoor antenna has been
moved from a good position and
does not provide necessary level
of signal.
Setup the antenna at a better position. Check
the signal level and quality (see chapter 6.4.2
and 7.1.2).
The power of the active indoor
antenna is disabled.
Enable the antenna power as described in
chapter 7.1.3.
After moving
the receiver to
another room/
area you are no
longer able to
receive digital
reception
Antenna signals are too weak
The signal strength/quality might
be less than before, if using an
indoor antenna.
Press the INFO button on remote 2x to call up
signal bars and adjust antenna for (maximum)
reception
or rescan channels
When using an active antenna, check antenna
power.
Try to use an outdoor antenna.
Scrambled
channel
Message
Channel is scrambled Select alternative channel
Not possible
to control the
receiver with
the remote
control.
The batteries are exhausted/
wrongly inserted.
The remote control is not aimed
correctly.
The IR sensor obstructed/disturbed.
Replace the batteries/check the correct
polarity.
Point your remote control towards the front
panel.
Check for obstructions, or other possible
influence.
The IR sensor is covered by an
object (obstacle between remote
control and receiver).
Remove the obstacles between the remote
control and the receiver.
The receiver is switched off. Plug in/turn on the receiver.
31


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