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English
Problem Possible reason Remedy
The mode
indicator does
not light up
The power plug is not connected Check the connection of the receiver to the
main power.
The receiver is connected to the
main power through an extender
and the power is OFF.
Turn the power extender ON.
No signal found The antenna is disconnected. Check the antenna cable.
The antenna is damaged/
misaligned.
Check the antenna and its position.
The cable between the antenna and
the receiver is damaged. Possible
bad connections in the cable system.
Make sure that the cable is in good condition.
Check proper connections.
Out of digital signal area. Check with your dealer.
The active antenna requires turning
the antenna power/external power
ON.
Make sure to enable antenna power from the
receiver menu (see chapter 6.2.1) or use an
external power supply.
No picture or
sound on TV
HDMI is not selected on your TV
or Amplifier or is set to higher
resolution as TV supports
TV is not switched on
Switch to correct TV input
Select lower resolution via receiver
Switch on TV
Connections are not done properly.
Quality of connected cables
insufficient.
Please ensure the connections are done
correctly and are fitting well into the connected
in/output Prove the quality of all cables is good.
Reconnect all cables to the receiver and TV set.
Video with
“mosaic”, audio
is noisy or A/V
disappears from
time to time
Low signal level due to bad weather
conditions.
For good signal reception you may need to
realign/replace antenna.
The antenna is damaged or covered
by ice (winter time). Damaged cable
from antenna to receiver.
Check the antenna and cable.
The indoor antenna has been moved
from a good position and does not
provide the necessary signal level
anymore.
Setup the antenna at a better position. Check
the signal level and quality (see chapter
5.3.2)
Message “No
rights” or “Pay TV
channel”
The channel is encrypted. This channel belongs to a Pay-TV package.
This receiver is only able to open FTA
channels.
Not possible
to control the
receiver with the
remote control
Batteries are exhausted/wrong
inserted.
Receiver powered- or switched off.
Remote not aimed correctly.
IR sensor obstructed/disturbed.
Replace the batteries/check the correct polarity.
Plug in / turn on the receiver.
Point your remote towards the front panel.
Check for obstructions, other possible
influence.
The receiver is switched off. Turn the receiver ON.
Forgot your PIN
code
Consult your dealer or send an e-mail to
STRONG’s support support_rs@strong.tv
The receiver
switches off
automatically.
Auto Standby function enabled. Disable/adjust auto standby. See chapter
6.3.4 for details.
20


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