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customer care
FAQs
What parts of the appliance can be
washed in a dishwasher?
• Any enamelled parts such as the grill-
pan can be cleaned in a dishwasher,
as can oven shelves and shelf guides.
What parts must NOT be cleaned in a
dishwasher?
• Parts such as burner skirts and caps,
control knobs and any cast iron items
must not be cleaned in a dishwasher,
they should be cleaned with hot
soapy water and a nylon brush once
they are cool enough.
There’s been a power failure and the
product won’t work.
• Switch off the electricity supply.
• When the power returns switch the
electricity supply back on and re-set
any programmer/clock to the correct
time of day.
My oven is a single combined oven
and grill - can I use both functions
together?
• No. You can only use one or the
other.
Why is there condensation on the
doors?
• Condensation is caused by hot, moist
air meeting a cooler surface (i.e. the
ovendoor).Youcannotalwayspre-
vent it, but you can minimise it when
ithappensbydoingthefollowing:
• Pre-heat the oven at a high tempera-
ture before putting food in the oven,
and cover the food you are cooking
wherever possible.
• Whenever you can, cook wet foods at
higher temperatures.
• Don’t leave food in the oven to cool
down.
• Automatic cooking will normally pro-
duce condensation when the oven is
cooling down with food inside.
Should the cooling fan continue to
run once the appliance has been
switched off?
• Yes. This is to make sure that you
can always touch the control knobs to
make temperature adjustments, and
turn your appliance off.
What is a Multifunction oven?
• A multifunction oven combines a va-
riety of features, which are explained
fullyearlierinthisbook(iftted),
itallowsyoumoreexibilitywhen
cooking.
The neon on my appliance keeps
going out and coming back on again
- is this right?
• Yes.Inmostcasestheneon(iftted)
will cycle on and off to show that
oven is maintaining your temperature
choice.
Call Customer Care for a Service
Engineer’s visit if:
• Youndthattheovenbecomeshot-
ter at a particular temperature - the
thermostat may need replacing.
• The cooling fan fails to work.
48


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