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TROUBLESHOOTING
Operation - Difficulty starting and maintaining a fire
Ensure the wood used is less than 20% moisture.
Warm the flue through the stove using a blowtorch or some
newspaper.
Ensure all air controls are being operated correctly.
Open a nearby window to test the airflow in the room.
Make sure the airways and flue are swept and in good
condition. Any full or partial blockage will effect the
performance of the appliance.
Re-read the lighting instructions and ensure the correct
procedure is followed including fuel amounts.
Glass Blackening
When burning wood and solid fuel there will always be some
discolouration of the glass. However excessive build can be
caused by:
Wood will a moisture content of greater than 20% will have
poor combustion and smoke, giving off tar and creosote.
Low combustion temperature. This will not create sufficient
flue draft leading to poor combustion and a fire that produces
more smoke.
Incorrect fuelling/refuelling leading to a poor fire or one that
touches the glass.
Excessive smell of Smoke
Weather conditions can result in wind blowing down the
chimney when coming from certain directions.
Door opened when lots of flames remained in the firebox.
Parts have become discoloured
To allow the appliance to settle, and fixing glues and paint to
fully cure, operate the appliance at a low temperature for first
few days.
Do not touch the paint during the first period of use.
During this time the appliance may give off some unpleasant
odours. Keep the room well ventilated to avoid a build-up of
fumes.
Please be aware that, during use, paint and rope seals may
discolour. This is normal.
Warranty Issues - for full warranty terms and conditions see the
booklet supplied with your appliance.
Should you experience problems with your Stove or Fireplace, any
claim must be submitted first to the Expert Retailer from whom the
product was purchased. Your Expert Retailer will either be able to
offer immediate assistance or having visited you make contact with
Stovax on your behalf. For a Service call to be arranged Stovax
will require proof of registration, commissioning documents and
service history if applicable (Service history required for all product
over 12-months old). Any Warranty claim without the required
information will be referred back to your Expert Retailer from whom
you purchased it.
Due to continual technical improvements please check online or with your Stovax retailer for the most up to date parts lists.
Only use Genuine Stovax spares when servicing your appliance.
All of our essential spare parts and consumable items are available to purchase from our webshop at www.stovaxspares.com.
9


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