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Stovax Riva - Woodburning and Multi-fuel Manual

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Troubleshooting
Symptom Cause Solution
THE APPLIANCE
Rapid creosote build-up in the chimney Wet wood (over 20% moisture)
Use dry seasoned wood (less than 20%
moisture content). Operate at a high
temperature for short periods each time the
appliance is used to avoid large build-ups of
tars and creosotes
Tar coming from flue joints
Appliance operated at continuous low
temperatures
Operate at a high temperature for short
periods each time the appliance is used to
avoid large build-ups of tars and creosotes.
See user instructions for correct use of air
control
Using poor quality wood Use dry seasoned wood (less than 20%
moisture content)
Strong pungent smell after the appliance is lit
Appliance operated at continuous low
output
Operate at high output for short periods. See
user instructions for correct use of air control
Using poor quality wood Use dry seasoned wood (less than 20%
moisture content)
Wind noise from the air control High flue draught Consult your installer for advice on suitable
flue system
Dirty firebricks Wet wood (over 20% moisture) Use dry seasoned wood (less than 20%
moisture content)
Dirty glass Wet wood (over 20% moisture) Use dry seasoned wood (less than 20%
moisture content)
Glass blackening
Using poor quality wood Use dry seasoned wood (less than 20%
moisture content)
Low flue draught Consult your installer for advice on suitable
flue system
Incorrect use of air control See user instructions for correct use of air
control
Appliance operated at continuous low
temperatures
Operate at high output for short periods. See
user instructions for correct use of air control
FLUES
The flue system has two main functions:
- To safely remove the smoke, fumes and combustion gases from the building.
- To provide a sufficient amount of flue draught (suction) in the appliance to ensure the fire keeps burning.
The flue draught is caused by rising hot gases when the appliance is lit.
Tar and creosote are a major cause of chimney fires. If the appliance experiences problems with tar build up consult a chimney
sweep before continued use of the appliance.
For advise on the correction of persistent flue problems consult a qualified heating engineer before continuing to use the
appliance.
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