Manual Storage Options 53881 - DIY Home CCTV Kit Basic (page 57 of 60) (English)

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Page 57

TROUBLESHOOTING

If a solution to your problem is not listed below, please call our technical support team (see below).

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 System is not receiving power, or

is not powering up.

 Cable from power adapter is loose or

unplugged.

 Confirm that all cables are connected correctly.

 Confirm that the power adapter is securely connected to the

back of the unit.

 Cables are connected but system is not

receiving sufficient power.

 Confirm the system is powered on (LED indicators on front

panel should be on)

 If the DVR is connected through a power bar or surge protector,

try bypassing it and connecting power directly from the mains

socket to the DVR.

 Confirm that there is power at the outlet.

 Remote control is not detected by

the system.

 Batteries in the remote control are

drained.

 Install 2x fresh AAA 1.5V alkaline batteries in the remote

control.

 There are no batteries in the remote

control.

 Hard Disk Drive (HDD) is not

detected by the system.

 HDD cables are loose or not connected

properly.

 Remove the housing and check that the cables are firmly

connected.

 There is no HDD in the system.

 Open the housing and install a 3.5” SATA HDD (up to 2TB).

 HDD is full and the unit is no

longer recording

 Overwrite mode is not enabled.

 From the Main Menu, select HDD  Overwrite  Enable and

click apply.

 Mouse not detected by the

system.

 Mouse cable not firmly connected to

the system.

 Firmly connect the mouse cable to the “USB Mouse” port on the

front panel of the DVR.

 Mouse is not connected to the system.

 System needs to be reset.

 Power off the system (disconnect power cable). Firmly connect

a USB mouse to the “USB Mouse” port on the front panel of the

DVR. Reconnect the power cable to the DC 12V port.

 There is no picture on selected

channels / camera picture is not

being displayed.

 Camera cables are loose or have been

disconnected.

 Check the camera video cable and connections.

 Disconnect and reconnect the cable at both the system and

camera ends.

 Reconnect the camera to another channel or use another cable.

 There is no sound from attached

cameras.

 Audio cables are loose or have been

disconnected.

 Check the audio connections to the DVR.

 Audio channels are disabled in the

system menu.

 Check configuration in Main Menu  Record  Audio.

 Volume on external speakers (not

included) is low / muted / off.

 Increase volume on external speakers (not included).

 A “whirring” noise is coming from

the system.

 Fan is active.

 This is normal – the exhaust fan is working.

 The system beeps at start up.

 This is normal.

 The system beeps during motion

detection.

 Motion detection is enabled and the

alarm buzzer is activated.

 Check configuration in Main Menu  Advance.

 E-Mail notifications are not being

received.

 E-Mail notification is disabled.

 Open Main Menu  Advance  Alarm, click E-MAIL SETUP,

under E-MAIL select ON.

 SMTP settings are incorrect.

 Check SMTP server address, port, user name and password are

correct.

TECHNICAL SUPPORT

Please see section “Warranty And Technical Support” (page 3) for support options.

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Storage Options 53881 - DIY Home CCTV Kit Basic Manual

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