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TROUBLESHOOTING
If a solution to your problem is not listed below, please call our technical support team (see below).
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
System is not receiving power, or
is not powering up.
Cable from power adapter is loose or
unplugged.
Confirm that all cables are connected correctly.
Confirm that the power adapter is securely connected to the
back of the unit.
Cables are connected but system is not
receiving sufficient power.
Confirm the system is powered on (LED indicators on front
panel should be on)
If the DVR is connected through a power bar or surge protector,
try bypassing it and connecting power directly from the mains
socket to the DVR.
Confirm that there is power at the outlet.
Remote control is not detected by
the system.
Batteries in the remote control are
drained.
Install 2x fresh AAA 1.5V alkaline batteries in the remote
control.
There are no batteries in the remote
control.
Hard Disk Drive (HDD) is not
detected by the system.
HDD cables are loose or not connected
properly.
Remove the housing and check that the cables are firmly
connected.
There is no HDD in the system.
Open the housing and install a 3.5” SATA HDD (up to 2TB).
HDD is full and the unit is no
longer recording
Overwrite mode is not enabled.
From the Main Menu, select HDD Overwrite Enable and
click apply.
Mouse not detected by the
system.
Mouse cable not firmly connected to
the system.
Firmly connect the mouse cable to the “USB Mouse” port on the
front panel of the DVR.
Mouse is not connected to the system.
System needs to be reset.
Power off the system (disconnect power cable). Firmly connect
a USB mouse to the “USB Mouse” port on the front panel of the
DVR. Reconnect the power cable to the DC 12V port.
There is no picture on selected
channels / camera picture is not
being displayed.
Camera cables are loose or have been
disconnected.
Check the camera video cable and connections.
Disconnect and reconnect the cable at both the system and
camera ends.
Reconnect the camera to another channel or use another cable.
There is no sound from attached
cameras.
Audio cables are loose or have been
disconnected.
Check the audio connections to the DVR.
Audio channels are disabled in the
system menu.
Check configuration in Main Menu Record Audio.
Volume on external speakers (not
included) is low / muted / off.
Increase volume on external speakers (not included).
A “whirring” noise is coming from
the system.
Fan is active.
This is normal the exhaust fan is working.
The system beeps at start up.
This is normal.
The system beeps during motion
detection.
Motion detection is enabled and the
alarm buzzer is activated.
Check configuration in Main Menu Advance.
E-Mail notifications are not being
received.
E-Mail notification is disabled.
Open Main Menu Advance Alarm, click E-MAIL SETUP,
under E-MAIL select ON.
SMTP settings are incorrect.
Check SMTP server address, port, user name and password are
correct.
Support:
www.storageoptions.com/support/
Warranty:
www.storageoptions.com/warranty/
57


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