Manual Stokke Tripp Trapp Newborn Set - 2017 (page 55 of 88) (All languages)

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Right of complaint and

Extended Warranty

Applicable worldwide in respect of the

TRIPP TRAPP® Newborn Set™, hereinafter

referred to as the product.

RIGHT OF COMPLAINT

The customer has a right of complaint

pursuant to the consumer protection

legislation applicable at any given time,

which legislation may vary from country to

country.

Generally speaking, STOKKE AS does not

grant any additional rights over and above

those laid down by the legislation applica-

ble at any given time, although reference is

made to the ”Extended Warranty” described

below. The rights of the customer under the

consumer protection legislation applicable

at any given time are additional to those

under the ”Extended Warranty”, and are not

aected thereby.

STOKKE ”EXTENDED WARRANTY”

However, STOKKE AS, Parkgata 6, N-6003

Aalesund, Norway, grants an ”Extended

Warranty” to customers who register their

product in our Warranty Database. This may

be done via our webpage www.stokke.

com/guarantee. Alternatively, one may ll in

and submit the warranty form, which is

inserted into the instruction manual

accompanying the product. Upon registra-

tion, a warranty certicate will be issued and

sent to the customer electronically (e-mail)

or by ordinary mail.

Registration in the Warranty Database

entitles the owner to an ”Extended

Warranty” as follows:

• 3-year warranty against any manufac-

turing defect in the product.

The ”Extended Warranty” also applies if the

product has been received as a gift or

purchased second-hand. Consequently, the

”Extended Warranty” may be invoked by

whoever is the owner of the product any

given time, within the warranty period, and

subject to the warranty certicate being

presented by the owner.

The STOKKE ”Extended Warranty” is

conditional upon the following:

• Normal use.

• The product only having been used for

the purpose for which the product is

intended.

• The product having undergone

ordinary maintenance, as described in

the maintenance/instruction manual.

• Upon the ”Extended Warranty” being

invoked, the warranty certicate shall

be presented, together with the

original datestamped purchase receipt.

This also applies to any secondary or

subsequent owner.

• The product appearing in its

original state, hereunder that the only

parts used have been

supplied by STOKKE and are intended

for use on, or together with, the

product. Any deviations herefrom

require the prior written consent of

STOKKE.

• The serial number of the

product not having been destroyed or

removed.

The STOKKE ”Extended Warranty” does

not cover:

• Issues caused by normal

developments in the parts making up

the product (e.g. colouration changes,

as well as wear and tear).

• Issues caused by minor variations in

materials (e.g. colour dierences

between parts).

• Issues caused by extreme inuence

from external factors like sun/light,

temperature, humidity,

environmental pollution, etc.

• Damage caused by accidents/mishaps

– forexample drops from height. The

same applies if the product has been

overstrained, for example in terms of

the weight placed on it.

• Damage inicted on the product by

external inuence, for example when

the product is being shipped as

luggage.

• Consequential damage, for example

dam age inicted on any persons and/

or any other objects.

• If the product has been tted with any

accessories that have not been

supplied by Stokke, the ”Extended

Warranty” shall lapse.

• The ”Extended Warranty” shall not

apply to any accessories that have

been purchased or supplied together

with the product, or at a subsequent

date.

STOKKE will under the ”Extended

Warranty”:

• Replace or – if STOKKE thus

prefers – repair the defective part, or

the product in its entirety (if necessary),

provided that the product is delivered

to a reseller.

• Cover normal transport costs for any

replacement part/product from

STOKKE to the reseller from whom the

product was purchased. – No travel

costs on the part of the purchaser are

covered under the terms of the

warranty.

• Reserve the right to replace, at the

time of the warranty being invoked,

defect parts by parts that are of

approximately the same design.

• Reserve the right to supply a replace-

ment product in cases where the

relevant product is no longer being

manufactured at the time of the

warranty being invoked. Such product

shall be of corresponding quality and

value.

How to invoke the ”Extended Warranty”:

Generally speaking, all requests relating to

the ”Extended Warranty” shall be made to

the reseller from whom the product was

purchased. Such request shall be made as

soon as possible after any defect has been

discovered, and shall be accompanied by

the warranty certicate as well as the

original purchase receipt.

Documentation/evidence conrming the

manufacturing defect shall be presented,

normally by way of the product being

brought along to the reseller, or otherwise

being presented to the reseller or a STOKKE

sales representative for inspection.

The defect will be remedied in accordance

with the above provisions if the reseller or a

STOKKE sales representative determines that

the damage is caused by a manufacturing

defect.

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Stokke Tripp Trapp Newborn Set - 2017 Manual

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