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Stiebel Eltron DHB-E 13 AU Manual

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18 | DHB-E AU www.stiebel-eltron.com
Warranty
The warranty conditions of our German companies do not
apply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products, it is increasingly the
case that warranties can only be issued by those subsidiaries.
Such warranties are only granted if the subsidiary has issued
its own terms of warranty. No other warranty will be granted.
We shall not provide any warranty for appliances acquired in
countries where we have no subsidiary to sell our products.
This will not aect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
Stiebel Eltron Warranty for Water Heaters – Models DHB-EAU
Who gives the warranty
1. The warranty is given by Stiebel Eltron (Aust) Pty Ltd
(A.B.N. 82066271083) of Unit 4/8 Rocklea Drive, Port Mel-
bourne, Victoria, 3207 ("we", "us" or "our").
The warranty
2. This warranty applies to Stiebel Eltron Water Heaters –
Models DHB-E13AU, DHB-E18AU and DHB-E27AU (the
"unit") manufactured after 1 March 2014.
3. Subject to the warranty exclusions we will repair or re-
place, at our absolute discretion, a faulty component in
your unit free of charge if it fails to operate in accordance
with its specifications during the warranty period.
4. If we repair or replace a faulty component to your unit
under this warranty, the warranty period is not extended
from the time of the repair or replacement.
5. The warranty period commences on the date of completion
of the installation of the unit. Where the date of completion
of installation is not known, then the warranty period will
commence 2 months after the date of manufacture.
6. The warranty period for a unit used for domestic purposes
is shown in the table below. Domestic purposes means
that the unit is used in a domestic dwelling.
Component Warranty period
All components 5 years from the date of completion of the installa-
tion of the unit.
7. The warranty period for a unit used for commercial pur-
poses is shown in the table below. Commercial purposes
means that the unit is used for a non-domestic purpose
and includes but is not limited to being used in a motel,
hotel, mining camp or nursing home.
Component Warranty period
All components 1 year from the date of completion of the installa-
tion of the unit.
Your entitlement to make a warranty claim
8. You are entitled to make a warranty claim if:
8.1. you own the unit or if you have the owner's consent to rep-
resent the owner of the unit;
8.2. you contact us within a reasonable time of discovering the
problem with the unit; How you make a warranty claim
9. To make a warranty claim you must provide us with the
following information:
9.1. The model number of the unit;
9.2. A description of the problem with the unit;
9.3. The name, address and contact details (such as phone
number and e-mail address) of the owner;
9.4. The address where the unit is installed and the location
(e.g. in laundry);
9.5. The serial number of the unit;
9.6. The date of purchase of the unit and the name of the seller
of the unit;
9.7. The date of installation of the unit;
9.8. A copy of the certificate of compliance when the unit was
installed.
10. The contact details for you to make your warranty claim
are:
Name:
Stiebel Eltron (Aust) Pty Ltd
Address:
Unit 4, 8 Rocklea Drive, Port Melbourne, Victo-
ria, 3207
Telephone:
1800 153 351 (8.00am to 5.00pm AEST
Monday to Friday)
Contact person:
Customer Service Representative
E-mail:
service@stiebel.com.au
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by registered and qualified
tradespeople.
12.2. The unit was not installed and commissioned:
a) in Australia;
b) in accordance with the Operating and Installation
Guide; and
c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit
is installed.
12.3. The unit has not been operated or maintained in accord-
ance with the Operating and Installation Guide.
WARRENTY | ENVIRONMENT AND RECYCLING
… 18


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