Manual Stevens MTB - 2020 (page 21 of 28) (English)

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Terms of Guarantee of STEVENS Vertriebs GmbH

STEVENS Vertriebs GmbH, Asbrookdamm 35, 22115 Hamburg, Germany,

ensures quality and durability of the STEVENS bicycles. We ensure to ﬁnal cus-

tomers (hereinafter referred to as “customer”) who have bought the bicycle in the

Federal Republic of Germany, in accordance with the present directive on guar-

antee that the bicycle supplied to them will be free from defects in material and

workmanship during the period of guarantee. This guarantee is subject to the law

of the Federal Republic of Germany. The contractual or legal rights of the customer

deﬁned under the product liability law or against the respective seller on the basis

of warranty due to a material defect acc. to §§ 434, 437 ff. of the German Civil

Code (BGB) (supplementary performance, rescission, reduction, damages) are not

affected by these directives on guarantee.

Which Parts and Damages are Protected under the

Guarantee and how long is the Period of Guarantee?

A STEVENS bicycle is a bicycle which was assembled by us by using various

components and branded accessories (hereinafter referred to as components) of

renowned manufacturers. The guarantee includes the following components of

the STEVENS bicycle with the following periods of guarantee from the date of sale

to the ﬁrst buyer:

• STEVENS bicycle frames und STEVENS bicycle forks (objects of guarantee)

6 years

• The performance of services under this guarantee leads neither to an exten-

sion nor to a recommencement of the period of guarantee.

Excluded from the guarantee are normal wear and tear and damage to the

objects of guarantee caused by a use deviating from normal provisions / stipu-

lations (see handbook / user manual - chapters “General Safety Instructions”

and “Intended Use”). The guarantee does not cover damage due to insufﬁcient

care, maintenance, fall, overloading as a result of too heavy loads, inappropriate

assembly (non-observance of the manufacturers’ assembly instructions) as well

as mounting or retroﬁtting additional components to the bicycle which are not

approved by the manufacturer and / or jumps with the bicycle. The coating and / or

paint of the objects of guarantee is naturally subject to stress during use and can

wear down or be affected by minor damage; this kind of wear or such damage due

to mechanical stress (e.g. scratches caused by rough contact with other objects)

is excluded from guarantee.

Note:

The coating/paint of

frames and forks is

subject to particular

consideration, i.e. the

coating is, by nature,

exposed to stress during

use and can wear down

or be affected by minor

damage. This type of

wear or damage as a

result of mechanical

stress (e.g. scratches

due to rough contact

with other objects) is not

covered by the terms of

guarantee.

What are our Services under this Guarantee?

If an object of guarantee shows a damage or defects in material and / or

workmanship, we will replace this object by a new one (delivery of a replacement

object) at our own descretion or repair the object of guarantee by ourselves or

by a STEVENS dealer requested by us. A delivery of a replacement object may

deviate from the original bicycle in terms of model, dimensions and colour. The

same applies in case of repair with regard to the components used. In the case of

a guarantee, we bear the material costs. The costs for shipping and assembly shall

be borne by the customer himself and settled directly with the STEVENS dealer. If

we carry out the repair by order of the STEVENS dealer, we will invoice the repair

costs to the STEVENS dealer and they will invoice them to the customer.

Further Terms of Condition to be Considered

The STEVENS guarantee is not transferable and is only valid for the customer

who purchased the bicycle at ﬁrst hand from a retailer (ﬁrst buyer).

Guarantee claims only exist, if the original sales receipt with sales date and

a copy of the completely ﬁlled-in bicycle card and handover report (see forms in

the user manual accompanying the bicycle) can be presented by the customer.

Claims under this guarantee shall only be valid, if the customer gives report of

the case of guarantee to a STEVENS dealer within a fortnight after it was detected,

giving the dealer the opportunity to make a failure analysis by handing over or

sending in the product. Both the costs and the risk or remittance are borne by the

customer unless otherwise agreed with the STEVENS dealer.

Note:

If you use your STEVENS

bicycle for riding on

public roads, it has to be

equipped according to

the regulations of your

country. Pay particular

attention to your bicycle

being equipped with the

prescribed lighting set

and reﬂectors. Not all

STEVENS bicycles are

supplied together with

all necessary attach-

ment parts.

Danger:

Ask your STEVENS dealer to check your STEVENS bicycle after a fall. If you

are in doubt, replace at least handlebars and stem to be on the safe side.

Note:

The rights of the end-user/customer from the warranty remain unaffected

by the present guarantee.

S - 40 | English English | S - 41

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Stevens MTB - 2020 Manual

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