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Terms of Guarantee of STEVENS Vertriebs GmbH
STEVENS Vertriebs GmbH, Asbrookdamm 35, 22115 Hamburg, Germany,
ensures quality and durability of the STEVENS bicycles. We ensure to final cus-
tomers (hereinafter referred to as “customer”) who have bought the bicycle in the
Federal Republic of Germany, in accordance with the present directive on guar-
antee that the bicycle supplied to them will be free from defects in material and
workmanship during the period of guarantee. This guarantee is subject to the law
of the Federal Republic of Germany. The contractual or legal rights of the customer
defined under the product liability law or against the respective seller on the basis
of warranty due to a material defect acc. to §§ 434, 437 ff. of the German Civil
Code (BGB) (supplementary performance, rescission, reduction, damages) are not
affected by these directives on guarantee.
Which Parts and Damages are Protected under the
Guarantee and how long is the Period of Guarantee?
A STEVENS bicycle is a bicycle which was assembled by us by using various
components and branded accessories (hereinafter referred to as components) of
renowned manufacturers. The guarantee includes the following components of
the STEVENS bicycle with the following periods of guarantee from the date of sale
to the first buyer:
STEVENS bicycle frames und STEVENS bicycle forks (objects of guarantee)
6 years
The performance of services under this guarantee leads neither to an exten-
sion nor to a recommencement of the period of guarantee.
Excluded from the guarantee are normal wear and tear and damage to the
objects of guarantee caused by a use deviating from normal provisions / stipu-
lations (see handbook / user manual - chapters “General Safety Instructions”
and “Intended Use”). The guarantee does not cover damage due to insufficient
care, maintenance, fall, overloading as a result of too heavy loads, inappropriate
assembly (non-observance of the manufacturers’ assembly instructions) as well
as mounting or retrofitting additional components to the bicycle which are not
approved by the manufacturer and / or jumps with the bicycle. The coating and / or
paint of the objects of guarantee is naturally subject to stress during use and can
wear down or be affected by minor damage; this kind of wear or such damage due
to mechanical stress (e.g. scratches caused by rough contact with other objects)
is excluded from guarantee.
Note:
The coating/paint of
frames and forks is
subject to particular
consideration, i.e. the
coating is, by nature,
exposed to stress during
use and can wear down
or be affected by minor
damage. This type of
wear or damage as a
result of mechanical
stress (e.g. scratches
due to rough contact
with other objects) is not
covered by the terms of
guarantee.
What are our Services under this Guarantee?
If an object of guarantee shows a damage or defects in material and / or
workmanship, we will replace this object by a new one (delivery of a replacement
object) at our own descretion or repair the object of guarantee by ourselves or
by a STEVENS dealer requested by us. A delivery of a replacement object may
deviate from the original bicycle in terms of model, dimensions and colour. The
same applies in case of repair with regard to the components used. In the case of
a guarantee, we bear the material costs. The costs for shipping and assembly shall
be borne by the customer himself and settled directly with the STEVENS dealer. If
we carry out the repair by order of the STEVENS dealer, we will invoice the repair
costs to the STEVENS dealer and they will invoice them to the customer.
Further Terms of Condition to be Considered
The STEVENS guarantee is not transferable and is only valid for the customer
who purchased the bicycle at first hand from a retailer (first buyer).
Guarantee claims only exist, if the original sales receipt with sales date and
a copy of the completely filled-in bicycle card and handover report (see forms in
the user manual accompanying the bicycle) can be presented by the customer.
Claims under this guarantee shall only be valid, if the customer gives report of
the case of guarantee to a STEVENS dealer within a fortnight after it was detected,
giving the dealer the opportunity to make a failure analysis by handing over or
sending in the product. Both the costs and the risk or remittance are borne by the
customer unless otherwise agreed with the STEVENS dealer.
Note:
If you use your STEVENS
bicycle for riding on
public roads, it has to be
equipped according to
the regulations of your
country. Pay particular
attention to your bicycle
being equipped with the
prescribed lighting set
and reflectors. Not all
STEVENS bicycles are
supplied together with
all necessary attach-
ment parts.
Danger:
Ask your STEVENS dealer to check your STEVENS bicycle after a fall. If you
are in doubt, replace at least handlebars and stem to be on the safe side.
Note:
The rights of the end-user/customer from the warranty remain unaffected
by the present guarantee.
S - 40 | English English | S - 41
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