Manual Stevens E-Bike (page 19 of 21) (English)

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What are our services under this guarantee?

If an object of guarantee shows a damage or defects in material and / or work-

manship, we will replace this object by a new one (delivery of a replacement object)

at our own descretion or repair the object of guarantee by ourselves or have it

repaired by a STEVENS dealer of our choice. A delivery of a replacement object may

deviate from the original bicycle in terms of model, dimensions and colour. The same

applies in case of the repair with regard to the components used. In the case of a

guarantee, we bear the material costs. The costs for shipping and assembly shall be

borne by the customer himself and settled directly with the STEVENS dealer. If we

carry out the repair by order of the STEVENS dealer, we will invoice the repair costs

to the STEVENS dealer and they will invoice them to the customer.

Further terms of condition to be considered

The STEVENS guarantee is not transferable and is only valid for the customer

who purchased the bicycle at ﬁrst hand from a retailer (ﬁrst buyer).

Guarantee claims can only be made if the original sales receipt with sales date

and a copy of the completely ﬁlled-in bike card and handover report (see forms in

the user manual accompanying the bicycle) can be presented by the customer.

Claims under this guarantee shall only be valid, if the customer gives report of

the case of guarantee to a STEVENS dealer within a fortnight after it was detected,

giving the dealer the opportunity to make a failure analysis by handing over or send-

ing in the product. Both the costs and the risk or remittance are borne by the cus-

tomer unless otherwise agreed with the STEVENS dealer.

STEVENS “Crash Replacement” Program

Replacement of your STEVENS carbon frame by your STEVENS dealer at favour-

able conditions in the event of damage.

We support you with regard to the “value guarantee” of your STEVENS carbon

frame. This will help you make the decision for a high-value carbon bike or carbon

frame easier for you.

Did you fall? Did you have an accident? Your STEVENS carbon frame suf-

fered irreparable damage? Then the STEVENS “CRASH REPLACEMENT” program

becomes effective. In the "case of accident” our STEVENS dealers offer you a com-

parable replacement frame at a special discount of 50% of the SRP*.

* suggested retail price.

Note:

If you use your STEVENS

bike for riding on

public roads, it has to be

equipped according to

the regulations of your

country. Pay particular

attention to your bike

being equipped with the

prescribed lighting set

and reﬂectors. Not all

STEVENS bikes are sup-

plied together with all

necessary attachment

parts.

Danger:

Ask your STEVENS

dealer to check your

STEVENS bike after a

fall. If you are in doubt,

replace at least handle-

bars and stem to be on

the safe side.

Your rights deﬁned under the product liability law, claims resulting from the guar-

antee against the seller as well as claims arising from a possible guarantee are not

affected by this additional voluntary offer.

The conditions of the “CRASH REPLACEMENT” program in detail:

Conditions for the program:

• The offer is only valid within the ﬁrst 2 years after the purchase of the bike and/

or frame made of carbon

• The offer is only valid for ﬁrst buyers who bought the product from a STEVENS

dealer

• In case of negligent or deliberate damage to / destruction of the frame

• Frames replaced under guarantee services or already replaced under this pro-

gram are excluded from a new replacement under this program.

The defective frame must be handed out free of charge to the STEVENS dealer

together with the proof of purchase and a copy of the completely ﬁlled-in bike card

and handover report (see forms in the user manual) as well as with a loss report. The

loss report must include the course of accident as well as information on the place,

time and reason of the accident. Following a positive pre-check as to the question

whether the preconditions for participating in this program are fulﬁlled, the STEVENS

dealer sends the defective frame and the above-mentioned documents to STEVENS.

The purchase of a replacement frame in the same price range is offered by

the STEVENS dealer by indicating the purchase price as well as possible shipping

and assembly costs. The sales contract takes effect with the STEVENS dealer. Due

to model changes it cannot be ensured in every case that the identical model or

a replacement frame in the same colour as the defective frame is available. Upon

acceptance of the offer by the customer the defective frame becomes the property

of STEVENS Vertriebs GmbH.

Within the framework of this program neither STEVENS nor the STEVENS dealer

shall bear any shipping and / or assembly costs. These costs are to be paid by the

customer himself and are settled directly with the STEVENS dealer. If STEVENS carry

out the repair by order of the STEVENS dealer, STEVENS will invoice the repair costs

to the STEVENS dealer and they will invoice them to the customer.

In the case of road racing frames this program also includes the replacement of

the fork, in the case of full-suspensions frames it includes the replacement without

damper and without fork and in the case of mountain bike frames it includes the

replacement without fork.

This program is a voluntary action and can be ﬁnished by STEVENS at any time.

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Stevens E-Bike Manual

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