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Hearing System Care Hearing System Care
Troubleshooting Guide
Away from direct sunlight or heat to
avoid extreme temperatures
– Where you can easily find them
Safely out of reach of pets
and children
Do not take apart your hearing
instruments or insert the cleaning tools
inside them.
Service and Repair
If, for any reason, your hearing system does
not operate properly, do NOT attempt to fix
it yourself. Not only are you likely to violate
any applicable warranties or insurance, you
could easily cause further damage.
Should your hearing system fail or perform
poorly, check the guide on the next page
for possible solutions. If problems continue,
contact your hearing care professional
for advice and assistance. Many common
problems may be solved right in your
hearing care professional’s office or clinic.
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Hearing change
Contact your hearing
care professional
Debris buildup
Clean both
microphone and
receiver with brush
Inconsistent
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Unclear,
Distorted
Performance
Low battery Replace battery
Blocked
earmold/tubing/
earbud
Clean or replace wax
guard as needed
Defective hearing
instrument
Contact your hearing
care professional
Dead
Low battery Replace battery
Blocked
earmold/tubing
Clean or replace wax
guard as needed
Crimped tubing
Contact your hearing
care professional
12


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