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HX380
8.3 FACTORY SERVICE
In the unlikely event that the radio fails to perform or needs servicing, please
contact the following:
For repairs In USA
Standard Horizon
Attention Marine Repair Department
6125 Phyllis Drive, Cypress, CA 90630
Telephone (800) 366-4566
For repairs In Canada
Westcom Marine
488 East 62 nd Avenue
Vancouver BC V5X2G1
Telephone (604) 327-6280
An “RA” Return Authorization number is not necessary to send a product in
for service. Include a brief note describing the problem along with your name,
return address, phone number, and proof of purchase.
8.4 TROUBLESHOOTING CHART
SYMPTOM PROBABLE CAUSE REMEDY
The key does not start
the scan.
No channels memorized.
Use the key to enter
desired channels into the
Preset memory.
Squelch is not adjusted. Adjust the squelch to thresh-
old or to the point where
noise just disappears.
Further adjustment of the
squelch control may elimi-
nate incoming signals.
Cannot select between USA,
INTL, or Canadian bands.
Proper operation not fol-
lowed.
HOLD down the
key and
press the key.
Speaker audio is not heard
when the
key is pressed
and held.
Low battery. Charge battery. Refer to sec-
tion 4.3.3 of this manual.
Audio volume level is too
low.
Turn the VOL knob clock-
wise.
Some keys do not operate. Key Lock is on. Turn the Key Lock off. Refer
to section 6.6 of this manual.
Charging indicator on CD-48
does not illumininate.
Defective battery FNB-
V105LI.
Battery contacts not making
contact with the charger cra-
dle.
Contact Standard Horizon
Product Support at (800)767-
2450.
31


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