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Packen Sie das Produkt sorgfältig ein. Beachten Sie, dass der Originalkarton
in der Regel nicht ausreicht, um beim Versand nicht beschädigt zu werden.
Verwenden Sie einen Paketdienstleister mit einer Tracking Funktion und Versi-
cherung, da Horizon bis zur Annahme keine Verantwortung für den Versand des
Produktes übernimmt. Bitte legen Sie dem Produkt einen Kaufbeleg bei, sowie
eine ausführliche Fehlerbeschreibung und eine Liste aller eingesendeten Einzel-
komponenten. Weiterhin benötigen wir die vollständige Adresse, eine Telefon-
nummer für Rückfragen, sowie eine Email Adresse.
Garantie und Reparaturen
Garantieanfragen werden nur bearbeitet, wenn ein Originalkaufbeleg von einem
autorisierten Fachhändler beiliegt, aus dem der Käufer und das Kaufdatum her-
vorgeht. Sollte sich ein Garantiefall bestätigen wird das Produkt repariert oder
ersetzt. Diese Entscheidung obliegt einzig Horizon Hobby.
336


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