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7. TROUBLESHOOTING
7.1 WATER HEAT EXCHANGER OF THE A4 H2O
Problem description Cause / solution:
Thermal discharge safety
device trips constantly (con-
stant water outflow through
the discharge).
The water heat exchanger
cannot dissipate heat to the
heating system.
The buffer tank is "full".
Warning: Remove heat from the heat storage mass
Check function and settings of the pump thermostat and the return
riser.
Set the pump one level higher (higher flow rate).
Circulation pump does not run. Is the power connection defective?
Vent the stove.
Check system pressure.
When initially used, water
leaks out of the base of the
system.
If the stove and heating installations are tested under pressure after
assembly, the water which leaks out is condensation from the fuel
and firebox lining. If more than 0.2 litres of water accumulate, the
heating system pressure must be checked.
Gurgling sounds in the
water heat exchanger. Air in
the system.
Check system pressure.
Ventilate system via the vent. For newly filled or topped up systems
it takes some time for all the air to collect. Often ventilating once
does not suffice.
Thermal discharge safety
device drips.
Flush the thermal discharge safety device by activating the red
button on the fitting.
Check the seat of the connection seals and the piston (see the
instructions on the thermal discharge safety device).
If necessary, integrate filter in the system upstream of the discharge
safety device (pay attention to the minimum flow rate!)
Radiators do not warm up.
Radiators which are not in
the installation room are
cold.
Close radiator thermostats when the set room temperature is
reached. The convection heat of the fireplace is distributed in the
air composite.
Depending on the configuration the heating system is sluggish. It
takes some time until the heating system dissipates its heat.
Have the heating system hydraulically calibrated.
Check heating circuit pump for function.
Increase fuel feed rate.
Problem description Cause / solution:
Increasing and faster con-
tamination of the firebox
lining and of the glass
ceramics.
The firebox lining no longer
burns free.
Fire can only be ignited with
difficulty
Remove deposits in the heat exchanger and in the connecting line
to the chimney.
Check that the pump thermostat is functioning correctly.
Pay attention to correct firing, wood feed quantity, wood moisture
content < 20%.
Correct the position of the air adjustment lever.
Check that the return riser is functioning correctly.
Rapid soiling of the flue
gas lines in the water heat
exchanger. Insufficient com-
bustion performance.
Check return riser.
Pay attention to correct firing, wood feed quantity, wood moisture
content < 20%.
Remove deposits in the heat exchanger and in the connecting line
to the chimney.
Check that the pump thermostat is functioning correctly.
8. GENERAL WARRANTY CONDITIONS
8.1 AREA OF APPLICATION
These standard warranty terms apply for the contractual relationship
between the manufacturer, Spartherm Feuerungstechnik GmbH, and the
dealer/distributor. These warranty conditions are not identical to those
warranty terms governing relations between the dealer or distributor and
his customers.
Service hotline 0180 594 41 94
14 cents/minute incl. VAT from a German landline, max. 42 cents/minute
incl. VAT. from a German mobile network
Chapters 7/8
50


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