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Soundcraft Vi 4 Manual

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Soundcraft Vi Series™ User Guide 1112Page 25 - 14
TROUBLESHOOTING A VM
2
SETUP
Problem
HiQnet cannot be switched ON in the Menu-System-HiQnet page because there is no IP address.
Solution
1. Check the cable connection to the HiQnet port on the console – if there is no valid Ethernet connection,
it will not be possible to switch on the HiQnet functionality.
2. Assuming cable connection is OK, if DHCP mode is selected on the console, check that the router that
is being used has a DHCP server capability and that this is enabled in the router setup.
3. It is possible to connect the console directly to the Hub4000 without a router, with the console set
to DHCP mode. In this case there will be a considerable delay (up to 60 secs) before an IP address is
allocated, as this has to be negotiated between the console and the Hub.
4. If using a manually set address, the console’s IP address must have the same subnet mask as the
Hub4000Q, so System Architect must be used to discover what that is. Once the address is known, set the
console to a different address but with the same subnet mask.
Problem
No AKG receivers are detected by the console – the list on the HiQnet page is empty
Solution
1.Check that all AKG receivers are connected to the Hub4000Q, the Hub4000Q front panel LEDs show
connection status of the attached receivers, and there is a network connection between the Hub4000Q
and the console (via a network switch if necessary)
2. Check that the IP Cong of the console and the Hub4000Q match – if using a router with DHCP server
and you do not want to use a manually set IP address, make sure the console is set to ‘DHCP’ mode in the
Menu-System-HiQnet page.
Problem
The AKG receivers are listed in the Device list on the HiQnet page are greyed out.
Solution
This indicates that there is a network connection has previously existed correctly but there is now a
connection error – either the Hub4000Q has been disconnected or switched off, or there is another
connection problem between the Hub and desk or router and desk. Check all network connections.
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