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Restarting and resetting
You can force your device to shut down in situations where it stops responding or won't
restart normally. No settings or personal data get deleted. You can also reset your device
to its original factory settings, with or without deleting all of your personal data. This
action is sometimes necessary if your device stops functioning properly.
Your device may fail to restart if the battery level is low. Connect your device to a charger and
try restarting again.
To force the device to shut down
1 Detach the cover of the micro SIM card slot.
2 Using the tip of a pen or a similar object, press and hold down the OFF button
until the device shuts down.
Do not use overly sharp objects that could damage the OFF button.
To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1 Before you start, be sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal memory.
2 From your Home screen, tap
.
3 Find and tap Settings > Backup & reset > Factory data reset.
4 To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
5 Tap Reset phone.
6 To confirm, tap Erase everything.
Using your device in wet and dusty conditions
To ensure the water resistance of your device, all covers, including the covers for the micro
USB port, the SIM card slot, and the memory card slot, must be firmly closed.
Your smart device is waterproof and dust resistant in compliance with the Ingress
Protection (IP) ratings IP55 and IP58, as explained in the table below. To view more
specific IP information about your device, go to
www.sonymobile.com/global-en/legal/
testresults/
and click on the relevant device name.
These specific IP ratings mean that your device is dust-resistant and is protected against
low pressure water stream as well as against the effects of immersion for 30 minutes in
fresh (non-saline) water up to 1.5 meters deep.
You can use your device:
in dusty environments, for example, on a windy beach.
when your fingers are wet.
in some extreme weather conditions, for example, when it’s snowing or raining.
in fresh (non-saline) water depths of 1.5 meters or less, for example, in a fresh water lake
or river.
in a chlorinated swimming pool.
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