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Companion, see Xperia Companion web site
https://support.sonymobile.com/
xperia-companion/
.
To restart your device
Note
Your device may fail to restart if the battery level is low. Connect your device to a charger
and tr
y restarting again.
1 Long press the power key.
2 In the menu that opens, tap Restart. The device restarts automatically.
To force the device to restart or shut down
1 Long press the power key and the volume up key at the same time until your
device vibrates.
2 Depending on whether you wish to force the device to restart or shut down,
proceed as follows.
If you wish to force restart the device: Release the keys at this point. The device
restarts.
If you wish to force shut down the device: Continue pressing the keys. After a few
more seconds, the device vibrates three times and turns o.
To perform a factory data reset
Note
To avoid permanent damage to your device, do not interrupt a factory data reset procedure.
1 Back up an
y data saved to the internal memory of your device. Resetting will erase
all your data from your device.
2 Find and tap Settings > System > Advanced > Reset options.
3 Tap Erase all data (factory reset) > Reset phone.
4 If required, draw your screen unlock pattern or enter your screen unlock password
or PIN to continue.
5 To conrm, tap Erase everything.
Hint
Your device does not revert to an earlier software version of Android when you perform a
f
actory data reset.
Repairing the device software
You can use Xperia Companion to repair your device’s software. If you forget your
screen unlock password, PIN or pattern, you can use the device repair feature in
Xperia Companion to erase the security layer. You need to provide your Google
account login details to perform this operation. By running the repair feature, you
reinstall software for your device and you may lose some personal data in the
process.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after
you’ve updated the Xperia software or after you’ve performed a software repair or
a factory data reset, try forcing the device to shut down then try turning it back on.
If the problem still exists, force the device to shut down then perform a software
repair.
Hint
When you receive a new Google account username or password, you might not be able to
use them t
o log in.
41
Int
ernet version. For personal use only.
41


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