Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM5
Low sound quality, or noise or unusual sound can be heard.
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP
Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the
entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause
noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard.
Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP by operating
the computer.
During a video call, sound quality may become low due to the conditions of the communication line.
If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP
Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s
voice, etc.) for the first few seconds. This is due to the computer specifications (priority on stable connection at the
start of transmission and then switches to priority on sound quality several seconds later) and is not a headset
malfunction.
If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for
the operations on your computer, refer to the operating instructions supplied with the computer.
Related Topic
Listening to music from a device via Bluetooth connection
Making a video call on your computer
What you can do with the “Sony | Headphones Connect” app
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