Help Guide
Wireless Noise Canceling Stereo Headset
WF-1000XM5
What can I do to solve a problem?
Before asking for repair, check the following items again.
Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Set the headset units into the charging case, and close the charging case lid.
You may be able to resolve some issues by setting the headset units into the charging case.
Charge the headset.
You may be able to resolve some issues by charging the headset battery.
Restart the device that is being connected to the headset.
You may be able to resolve some issues by restarting the device being connected such as your computer or
smartphone.
Reset the headset.
Initialize the headset.
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information.
Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
Related Topic
Charging
Customer support websites
Resetting the headset
Initializing the headset to restore factory settings
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