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Support
Troubleshooting
The system does not recognise an image file.
Check that the data is saved in the correct folder. For
details, refer to the online users guide (
page 3).
If the file name or folder name is changed, the system
may not recognise it.
Images that are not compatible with the PSP® system
will not be recognised.
Other issues
The system or AC adaptor is warm.
During use, the system or AC adaptor may become
warm. This is not a malfunction.
The system is turned on, but does not operate.
Check that the system is not in hold mode. If it is,
slide the POWER/HOLD switch to clear hold mode.
The system does not function properly.
Slide the POWER/HOLD switch to the right and hold
it for at least three seconds until the POWER
indicator turns off. After the system is completely
turned off, turn it on again.
If the PSP® system is brought directly from a cold
location to a warm one, moisture may condense
inside the system. Should this occur, the system may
not operate properly. Turn off and unplug the system,
and then leave it unused for several hours. If the
system still does not operate properly, contact the
appropriate PSP
® customer service helpline. Details
are found within the contact information section at
http://eu.playstation.com/support.
The date and time are reset.
If the system is left unused after the battery charge
runs out, the system date and time settings may be
reset. Follow the on-screen instructions to set the time
and date.
The PSP® system is not recognised by the PC when
connected using a USB cable.
Check that your PSP® system is set to USB mode. If
it is not, select
(Settings) (USB
Connection).
Check that an operating system that supports USB
mass storage class is installed in your PC in use.
When using a USB hub or other devices, depending
on the operating environment of the PC, the system
may not be recognised by the PC. Try connecting the
system directly to the PC using a USB cable.
If (System Settings) [USB Charge] is set to
[On], the device may not be recognised.
The connected USB device is not recognised by the
PSP® system.
Check that the USB connector is clean. Try wiping it
with a soft, dry cloth.
You forgot your password.
If you restore default settings under (System
31


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