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NAS-E300HD.GB.4-115-698-11(1)
62
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Troubleshooting
Troubleshooting
If a problem occurs while operating the unit,
follow the steps described below before consulting
the nearest Sony dealer.
1
Check to see if the problem is listed
in this Troubleshooting” section.
2
Check the customer support site.
For customers in Europe:
<http://support.sony-europe.com/>
For customers in Latin America:
<http://www.sony-latin.com/index.crp>
For customers in Asia and Oceania:
<http://www.sony-asia.com/support>
You will find the latest support information
and a FAQ at the web site.
3
If after steps 1 and 2 you still cannot
solve the problem, consult your
nearest Sony dealer.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
How to reset the unit
It is usually unnecessary to reset this unit.
However, on rare occasions, the unit enters an
abnormal state and stops responding to button or
on-screen operations. In this case, reset the unit by
pressing the buttons on the main unit. To reset the
unit, press the button and the ENTER button
together with the / (power) button on the main
unit. All user-configured settings, such as preset
radio stations, timer settings, and the clock settings
are initialized.
If the STANDBY indicator flashes
The protect function has been triggered.
Immediately disconnect the power cord and
the devices connected to the unit (such as a
“WALKMAN” or USB storage device), and
check the following points:

Is there a problem with the connected device
or devices, the power cord, or the speaker
cords?

If your unit has a voltage selector, is the
voltage selector set to the correct voltage?

Are you using only the supplied speakers?

Is anything blocking the ventilation holes on
the back of the unit?
After the STANDBY indicator stops flashing,
reconnect the power cord, and turn on the unit.
If the issue persists, contact your nearest Sony
dealer.
Power
The unit does not turn on.
Connect the power cord to the wall outlet firmly.
Disconnect the power cord from the wall outlet.
After about a minute, reconnect the power cord and
press the  (power) button to turn on the unit.
It takes a while for the unit to turn off while
“STANDBY” is displayed.
If the unit’s HDD has a large amount of recorded
data, it will take a while before the unit turns off.
62


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