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Troubleshooting
27
GB
CD/MP3 player
The disc tray does not open and “LOCKED”
appears.
Contact your Sony dealer or local authorized Sony
service facility.
The disc tray does not close.
Place the disc correctly.
Always close the tray by pressing Z on the unit.
Trying to press the tray closed with your fingers
may cause problems with the player.
The disc does not eject.
You cannot eject the disc during CD Synchro
Recording. Press x to cancel the CD Synchro
Recording, then press Z on the unit to eject the
disc.
Consult your nearest Sony dealer.
Play does not start.
Open the disc tray and check whether a disc is
loaded.
Wipe the disc clean (page 29).
Replace the disc.
Place the disc that this system can play (page 4).
Place the disc correctly.
Place the disc in the tray with the label side up.
Remove the disc and wipe away the moisture on
the disc, then leave the system turned on for a few
hours until the moisture evaporates.
•Press N to start play.
The sound skips.
Wipe the disc clean (page 29).
Replace the disc.
Try moving the system to a place without
vibration (e.g., on top of a stable stand).
Try moving the speakers away from the system, or
placing them on separate stands. When you listen
to a track with bass sounds at high volume, the
speaker vibration may cause the sound to skip.
Play does not start from the first track.
Press PLAY MODE repeatedly until both “PGM”
and “SHUF” disappear to return to Normal Play.
MP3 audio track cannot be played back.*
Recording was not performed according to the
ISO 9660 level 1 or level 2 format, Joliet or
Romeo in the expansion format.
The MP3 audio track does not have the extension
“.MP3”.
The data is not stored in MP3 format.
Discs containing files other than MPEG 1 Audio
Layer-3 files cannot be played.
MP3 audio tracks take longer to play back than
others.*
After the system reads all tracks on the discs,
playback may take more time than usual if:
– the number of albums or tracks on the disc is
very large.
– the album and track organization structure is
very complex.
The album title, track title and ID3 tag do not
appear correctly.*
Use a disc that conforms with ISO 9660 level 1,
level 2, Joliet or Romeo in the expansion format.
The disc ID3 tag is not ver. 1 (ver. 1.0 or 1.1).
* MHC-GX45/GX35/RG440S/RG330/RG310 and
MHC-RG220 (European and Russian models) only
Tuner
Severe hum or noise/stations cannot be
received.
Set the proper band and frequency (page 13).
Connect the antenna properly (page 7).
Find a place and an orientation that provide good
reception, then set up the antenna again. If you
cannot obtain good reception, we recommend you
connect a commercially available external
antenna.
The supplied FM lead antenna receives signals
along its entire length, so make sure you extend it
fully.
Locate the antennas as far away from the speaker
cords as possible.
Try turning off surrounding electrical equipment.
continued
27


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